Terms & Conditions

Payment is due on the day of your appointment. I do not have EFTPOS. Payment must be made in cash. Late payments will incur an added fee, and multiple late payments will require prepayment to book again.

Please arrive no more than 5 mins before your appointment time, and arrive within 30 mins of the txt/call to collect your dog. Anything outside of these time frames is classed as daycare and as we do not offer daycare, it will incur a significant fee to discourage it from happening. Please note that since we are kennel free, we do note have a safe place to keep dogs beyond their appointment. We are a full time salon, so there will be dogs scheduled after your own and I cannot let dogs make contact with each other.
If you are running late for your appointment, please make contact immediately. If it gets too late, I may no longer have the time to still do the groom with your dog, yet the full price will still be due.

I require MORE than 48 hours notice of any cancellation or rescheduling.
Less than 48 hours notice will incur a late cancellation fee of 50% of the appointment price that was booked for
Less than 24 hours notice, or not turning up for your appointment at all, will require up to 100% of the groom price to be paid.
Frequent offenders may be required to pre-pay their grooms.

If a dog has knots that are extensive across the body and/or legs, the dog may need to be shaved to get them off. I will thin/spot shave if possible, but if the matting too extensive it will need to be short all over. I will always keep it as long as possible, and I will always attempt to notice and discuss this with you directly at check-in. If it isn’t found until after you’ve left, I will attempt to contact you. If I cannot get ahold of you within 20 minutes I will proceed in the best interest of the dog and will chat to you about it at pick-up.
Please be aware that heavily matted coats can hide many underlying conditions, including. but not limited to: rashes, wounds, abscesses, thorns and parasites. These pre-existing conditions are exposed by the shaving process (not caused by it) and a dog with heavy matting may require additional veterinary attention to treat these conditions once they are uncovered. Also, in the case of dogs with thick matting removed from the ears, it is not uncommon for the pet to shake the head so aggressively as to cause the formation of hematomas (bleeding bruises) at the edges of the ear flaps. This is a result of the matting being left on the ears and restricting blood flow, and not the fault of the grooming process.

All dogs MUST coming into the salon be on a flea and tick preventative!
If live fleas are found on your dog at the time of grooming, you will be notified and you will need to pick up your dog as soon as possible. The salon will be given a deep clean and flea bomb to kill any left in the environment. This will incur an extra expense on top of your groom fee.

It is highly recommended that your dog is up to date on all vaccinations, however the only vaccine we require is rabies. Please bring the most updated rabies vaccine certificate (or just a picture) with you at your first visit, unless it has been sent in before the appointment.

If you’re unhappy with the groom I gave your dog, please contact me within 48 hours! I can try to fix it up for free within that time-frame, but beyond 48 hours your dog will need to be rewashed and this will require added fees. Please note that this does not apply to sessions that resorted to training (see below)
Please let me know immediately if you observe any behavioral or physical problems with your dog after your grooming appointment. I cannot take responsibility for problems I don’t know about or that occur some time after my grooming. If you think you need to take your dog to the vet, please contact me as soon as possible.
Training/incomplete grooms
In the event that your dog is struggling with the grooming process for any reason, I may need to switch to focus on training and conditioning your dog to the grooming process. I will not force a dog in to freaking out just to complete a groom so this may mean the actual groom is unable to be completed this time. The full appointment time will still be spent with your dog and so the full price will still be due.

The cost (listed on my Prices page) of the Puppy Package must be paid in full at the first session.
All four sessions are set up, at a mutually agreeable day and time, and must be all booked for within eight weeks of the first appointment. Beyond eight weeks after the first Puppy Package visit, full costs for appointments will apply. A session MAY be able to be rescheduled to another date or time, but in the event a session is cancelled, missed entirely or cannot be attended until outside of the eight-week window, it cannot be refunded, as the whole package is all-inclusive and time-sensitive. Partial refunds MAY be offered with suitable notice of cancelling the entire Puppy Package, provided no more than 2 sessions have been attended. If 3 sessions have already been attended then NO refunds will be issued for the final unused session.
No future obligations are held to continue coming to me for grooming after the end of the Puppy Package sessions

I will take photos and videos of your dog/s and I reserve the right to use these for promotional and marketing purposes on my website, social media, or other advertising material. If you have concerns about the use of this media please contact me in writing.

In case of a medical emergency, you give full authorization for me to seek medical care for your dog at your expense. We will attempt to use your own Veterinarian, but in cases of urgency, we will use the vet we are closest to.